Privacy Policy
Last Updated: April 29, 2026
Introduction
At Toursgrid, we are committed to protecting the privacy and security of our website visitors, customers, partners, and users of our services. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal data when you use our website, software platform, and related services.
Toursgrid acts as a data controller where we determine the purposes and means of processing personal data. By using our website or services, you acknowledge the practices described in this Privacy Policy.
Where required by applicable law, we will request your consent before using cookies or similar technologies that are not strictly necessary for the operation of our website.
How We Collect and Use Personal Data
We may collect and process the following categories of personal data:
1. Website Usage Data
We may process information about how you use our website and services, including:
- IP address
- Device type and browser information
- Operating system
- Geographic location
- Referral source
- Page views and navigation behavior
- Session duration and usage patterns
Purpose: To improve website functionality, analyze performance, enhance user experience, monitor security, and measure marketing effectiveness.
Legal basis: Legitimate interests.
2. Enquiry and Contact Data
We may process information submitted through forms, chat, email, or contact requests, including:
- Name and company name
- Email address and phone number
- Business requirements and message content
Purpose: To respond to enquiries, provide demonstrations, offer pricing or proposals, and communicate with prospective customers.
Legal basis: Legitimate interests and pre-contractual steps.
3. Customer Account Data
When you use Toursgrid, we may process:
- Account registration details and login credentials
- Company profile and user permissions
- Subscription and billing information
Purpose: To create and manage accounts, authenticate users, provide platform access, and manage subscriptions.
Legal basis: Performance of a contract.
4. Tour Operations Data
As a tour management platform, we may process business data entered by users, including:
- Tour itineraries and departures
- Bookings and passenger records
- Supplier information and pricing data
- Invoices and operational notes
- Documents uploaded by users
Purpose: To provide platform functionality and support your tour operations.
Legal basis: Performance of a contract and legitimate interests.
5. Communications Data
We may process correspondence sent to us by email, support tickets, contact forms, or in-app chat, including communication content, attachments, technical logs, and metadata.
Purpose: Customer support, troubleshooting, quality assurance, and record keeping.
Legal basis: Legitimate interests.
6. Marketing Data
If you subscribe to newsletters or marketing communications, we may process your name, email address, communication preferences, and engagement metrics.
Purpose: To send product updates, educational content, and promotional messages.
Legal basis: Consent or legitimate interests where permitted by law.
Sensitive or Third-Party Data
Users should only upload or submit personal data they are authorized to share. If you provide data relating to third parties (such as travelers, suppliers, or staff), you are responsible for ensuring you have a lawful basis to do so and that you comply with applicable data protection laws.
Automated Collection Technologies
We may automatically collect technical and behavioral data through cookies, server logs, analytics tools, pixels, and similar technologies. Please see the Cookies section below for more information.
Sharing Personal Data
We may share personal data with trusted third parties where necessary, including:
Service Providers
We work with providers of cloud hosting, email delivery, payment processing, analytics, customer support, and security monitoring services.
Professional Advisers
We may share data with lawyers, auditors, insurers, consultants, and accountants as needed.
Legal Authorities
We may disclose data where required by law, regulation, subpoena, court order, or to protect rights, safety, or prevent fraud.
Business Transfers
We may share data in connection with mergers, acquisitions, restructuring, financing, or sale of assets.
We do not sell personal data.
International Transfers
Toursgrid may process data in countries outside your own jurisdiction. Where personal data is transferred internationally, we implement appropriate safeguards such as:
- Standard contractual clauses
- Secure processing agreements
- Approved transfer mechanisms under applicable laws
Data Retention
We retain personal data only for as long as necessary to:
- Provide services and fulfill contractual obligations
- Meet legal, accounting, or tax requirements
- Resolve disputes and enforce agreements
When no longer required, data is deleted, anonymized, or securely archived.
Security of Personal Data
We implement technical and organizational measures designed to protect data, including:
- Secure infrastructure and access controls
- Encryption where appropriate
- Role-based permissions
- Regular backups and monitoring
- Vulnerability management
No system is completely secure, but we continuously improve our safeguards. For more details, please see our Data Security page.
Your Rights
Depending on your location and applicable laws (such as GDPR), you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (where processing is based on consent)
- Receive portable copies of your data
- Lodge complaints with a supervisory authority
To exercise your rights, please contact us using the details below.
Third-Party Websites
Our website or platform may contain links to third-party websites or integrations. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing any personal information.
Cookies
Cookies are small text files stored on your device to improve website functionality and analyze traffic. We may use:
- Essential cookies: Required for the website to function properly
- Performance cookies: Help us understand how visitors use our site
- Analytics cookies: Collect information about website usage
- Preference cookies: Remember your settings and choices
- Marketing cookies: Track visitors across websites (where permitted)
You can manage cookies through your browser settings. Blocking some cookies may affect website functionality.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Changes become effective when published on this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: