Last Updated: April 29, 2026
At Toursgrid, we are committed to protecting the privacy and security of our website visitors, customers, partners, and users of our services. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal data when you use our website, software platform, and related services.
Toursgrid acts as a data controller where we determine the purposes and means of processing personal data. By using our website or services, you acknowledge the practices described in this Privacy Policy.
Where required by applicable law, we will request your consent before using cookies or similar technologies that are not strictly necessary for the operation of our website.
We may collect and process the following categories of personal data:
We may process information about how you use our website and services, including:
Purpose: To improve website functionality, analyze performance, enhance user experience, monitor security, and measure marketing effectiveness.
Legal basis: Legitimate interests.
We may process information submitted through forms, chat, email, or contact requests, including:
Purpose: To respond to enquiries, provide demonstrations, offer pricing or proposals, and communicate with prospective customers.
Legal basis: Legitimate interests and pre-contractual steps.
When you use Toursgrid, we may process:
Purpose: To create and manage accounts, authenticate users, provide platform access, and manage subscriptions.
Legal basis: Performance of a contract.
As a tour management platform, we may process business data entered by users, including:
Purpose: To provide platform functionality and support your tour operations.
Legal basis: Performance of a contract and legitimate interests.
We may process correspondence sent to us by email, support tickets, contact forms, or in-app chat, including communication content, attachments, technical logs, and metadata.
Purpose: Customer support, troubleshooting, quality assurance, and record keeping.
Legal basis: Legitimate interests.
If you subscribe to newsletters or marketing communications, we may process your name, email address, communication preferences, and engagement metrics.
Purpose: To send product updates, educational content, and promotional messages.
Legal basis: Consent or legitimate interests where permitted by law.
Users should only upload or submit personal data they are authorized to share. If you provide data relating to third parties (such as travelers, suppliers, or staff), you are responsible for ensuring you have a lawful basis to do so and that you comply with applicable data protection laws.
We may automatically collect technical and behavioral data through cookies, server logs, analytics tools, pixels, and similar technologies. Please see the Cookies section below for more information.
We may share personal data with trusted third parties where necessary, including:
We work with providers of cloud hosting, email delivery, payment processing, analytics, customer support, and security monitoring services.
We may share data with lawyers, auditors, insurers, consultants, and accountants as needed.
We may disclose data where required by law, regulation, subpoena, court order, or to protect rights, safety, or prevent fraud.
We may share data in connection with mergers, acquisitions, restructuring, financing, or sale of assets.
We do not sell personal data.
Toursgrid may process data in countries outside your own jurisdiction. Where personal data is transferred internationally, we implement appropriate safeguards such as:
We retain personal data only for as long as necessary to:
When no longer required, data is deleted, anonymized, or securely archived.
We implement technical and organizational measures designed to protect data, including:
No system is completely secure, but we continuously improve our safeguards. For more details, please see our Data Security page.
Depending on your location and applicable laws (such as GDPR), you may have rights to:
To exercise your rights, please contact us using the details below.
Our website or platform may contain links to third-party websites or integrations. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing any personal information.
Cookies are small text files stored on your device to improve website functionality and analyze traffic. We may use:
You can manage cookies through your browser settings. Blocking some cookies may affect website functionality.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Changes become effective when published on this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: